Privacy Policy

1. Introduction

Eighth Element Spa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our booking application and services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us when making a booking through our application. This includes:

• Name and contact information (email address, phone number)
• Booking preferences and appointment details
• Any additional information you choose to provide in connection with your booking

We do not collect sensitive personal data unless explicitly provided by you for the purpose of your spa treatment.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and appointments
• Communicate with you regarding your bookings, including confirmations and reminders
• Provide customer support and respond to your inquiries
• Improve our services and user experience
• Comply with legal obligations and regulatory requirements

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our booking system and providing services to you
• When required by law or to comply with legal processes, regulations, or government requests
• To protect our rights, privacy, safety, or property, or that of our customers

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under UAE Personal Data Protection Law

Under the UAE Personal Data Protection Law (PDPL), you have the following rights regarding your personal data:

• Right to Access: You may request access to your personal data that we hold
• Right to Correction: You may request correction of inaccurate or incomplete data
• Right to Deletion: You may request deletion of your personal data, subject to legal and operational requirements
• Right to Object: You may object to the processing of your personal data in certain circumstances
• Right to Data Portability: You may request a copy of your data in a structured format

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. International Data Transfers

Your information is primarily processed and stored within the United Arab Emirates. If we need to transfer your data outside the UAE, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: